Refund & Cancellation Policy

Authorization Hold — You Are Not Charged Up Front

When you submit your intake, we place a temporary authorization hold on your payment method for your quoted total. You are only charged if a licensed provider approves your treatment plan. If you are not approved, the hold is released automatically and no charge is made; pending authorizations typically drop off your statement within a few business days.

When You May Cancel

You may cancel your order at no cost only if:

Your prescription has not yet been approved, AND
Your order has not been sent to the pharmacy for fulfillment

Cancelling before approval releases the authorization hold — no charge is made. If a charge has already been captured but your order has not been sent to the pharmacy, a full refund will be issued, processed within 5–10 business days to the original payment method.

When Sales Become Final (No Refunds)

ALL SALES ARE FINAL once:

Your prescription has been approved by a licensed provider, AND
The prescription has been submitted to the pharmacy for compounding/fulfillment

Due to federal and state regulations, prescription medications cannot be returned or refunded once dispensed.

30-Day Order Finalization

Any order remaining active for more than 30 days from purchase will be considered fulfilled as a medical service, regardless of shipment status. No refunds will be issued after this period.

Appointment & Cancellation Policy

24-hour notice required for cancellations or rescheduling
Missed appointments may be subject to a fee